Shipping Policy
Processing, tracking, delivery estimates, and what to do when an order needs attention.
Clear information.
Confident shopping.
This page applies to Nexvionai™ and purchases or interactions through nexvionai.com. Please read it together with the other store policies referenced where relevant.
Shipping Availability
Available destinations and delivery methods are shown during checkout. We may be unable to deliver to certain restricted, remote, military, or unsupported locations.
Order Processing
Most orders are processed within 2–4 business days, excluding weekends and public holidays. Verification, inventory, address issues, or unusually high demand may extend processing.
Estimated U.S. Delivery
Estimated carrier transit is generally 10–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.
Shipping Charges
Any applicable shipping charge is displayed during checkout before payment. The amount may depend on destination, method, package, and order value.
Fulfillment Locations
Orders may ship from different domestic or international fulfillment locations based on availability, destination, and logistics. Multiple products may arrive separately.
Tracking Information
When available, tracking is emailed after dispatch. Scans can take several business days to appear or may pause while a package moves between facilities.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed; changes cannot be guaranteed after fulfillment begins.
Carrier and External Delays
Weather, customs, peak seasons, carrier interruptions, public holidays, security screening, and events outside reasonable control may affect delivery.
Delivered but Not Found
Check entrances, household members, neighbors, safe locations, and carrier notices. Contact the carrier and then our support team if the package remains missing.
Damaged, Incomplete, or Incorrect Orders
Contact us within 7 calendar days after delivery with your order number and clear photos or video showing the product, packaging, and shipping label.
Taxes and Import Charges
Where duties, taxes, or import fees are not collected at checkout, the recipient may be responsible for charges required by local authorities, subject to applicable law.
Need help?
Contact Customer Support and include your order number when your question concerns an existing purchase.
Compound No. 5, Shangtong Avenue, Tongzhou District,
Beijing, China