Return & Refund Policy
Straightforward requirements for eligible returns, damaged orders, and refunds.
Clear information.
Confident shopping.
This page applies to Nexvionai™ and purchases or interactions through nexvionai.com. Please read it together with the other store policies referenced where relevant.
30-Day Return Period
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before sending any product.
Return Condition
A returned item must be in substantially original condition with included components, accessories, manuals, packaging, and proof of purchase. It must not show misuse, unauthorized modification, liquid damage, or avoidable damage.
How to Request a Return
Email service@nexvionai.com with your order number, reason for return, and supporting photos or video where relevant. Wait for approval and return instructions.
Do Not Use the Registered Address
Our registered business address is not necessarily our return facility. Unauthorized returns or packages sent to the wrong address may be delayed or rejected.
Return Shipping
For a verified damaged, defective, incomplete, or incorrect product attributable to us, we will provide an appropriate solution without additional cost caused by that error. For preference-based returns, return shipping is generally the customer’s responsibility unless applicable law requires otherwise.
Non-Returnable Items
Items may be ineligible when personalized, final sale where law permits, returned after the period, missing essential components, or damaged through misuse. Hygiene-sensitive items that have been opened or used may be restricted where permitted by law.
Data and Device Preparation
Before returning an electronic device, back up and remove personal data, sign out of accounts, disable device locks, and restore factory settings where applicable. We are not responsible for personal data left on returned devices.
Refund Timing
After an approved return is received, inspected, and accepted, the eligible refund is initiated to the original payment method within 5–10 business days. Financial institutions may need additional time to post it.
Restocking and Original Shipping
No restocking fee is charged for an approved return. Original shipping charges are generally non-refundable for preference-based returns unless required by law or the return is due to our verified error.
Order Cancellation
Contact us promptly. We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed after processing, packing, or dispatch has started.
Legal Rights
Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.
Need help?
Contact Customer Support and include your order number when your question concerns an existing purchase.
Compound No. 5, Shangtong Avenue, Tongzhou District,
Beijing, China