Contact Us
Questions about a product or order? Our support team is ready to help.
Clear information.
Confident shopping.
This page applies to Nexvionai™ and purchases or interactions through nexvionai.com. Please read it together with the other store policies referenced where relevant.
Before You Order
Contact us if you need help understanding compatibility, features, included accessories, charging requirements, connectivity, or product use.
After You Order
For questions about order status, payment, tracking, damaged items, incorrect items, returns, or refunds, include your order number and checkout email whenever possible.
Customer Support Email
service@nexvionai.com
Customer Support Phone
+86 158-1129-6065
Service Hours
Our customer service team is available daily from 8:00 AM to 10:00 PM.
Please Contact Us First
Do not send products to our registered business address. Approved returns may need to be sent to a separate return facility; we will provide the correct address and instructions after reviewing your request.
Need help?
Contact Customer Support and include your order number when your question concerns an existing purchase.
Compound No. 5, Shangtong Avenue, Tongzhou District,
Beijing, China